Frequently Asked Questions
Everything you need to know about shopping with Friends with Frank.
What is the shipping timeframe for my order?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping can take between 5-10 business days depending on your location.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I ensure I choose the right size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our concierge for personalized advice.
Where are Friends with Frank garments produced?
We are committed to ethical manufacturing. Our collections are designed in Australia and produced by long-term partners in China and Europe who adhere to strict social and environmental compliance standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options including Afterpay and Klarna for interest-free installments.
How should I care for my wool and cashmere pieces?
To maintain the longevity of your knitwear, we recommend gentle hand washing in cold water with a wool detergent or professional dry cleaning. Always dry flat in the shade and avoid hanging to prevent stretching.