Returns & Exchanges
At Friends with Frank, we want you to love your investment pieces for years to come. If your purchase isn't quite right, we offer returns or exchanges on full-priced items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure all garments are in their original condition, unworn and unwashed, with all designer tags and packaging still attached.
Ship It Back
Print your generated shipping label and drop your package off at any authorized postal location or schedule a courier pickup.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method or issue a store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing